Privacy Policy

This Privacy Policy describes how Claremontlondo.com ( "website", "we", "us" or "our") collects, uses and discloses your personal information when you visit Claremontlondo.com , use our Services or make a purchase (collectively, the "Services") or otherwise interact with us. In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor or other person whose information is collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, you should not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "last updated" date, and take other steps as required by applicable law.

How we collect and use your personal data

In order to provide the Services, we collect personal information about you from various sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable Terms of Use, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term “personal information,” we mean information that identifies, refers to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information that you provide to us directly through our services may include:

Basic contact information, including name, address, phone number, email address.
Order information, including name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including username, password, and security questions.
Shopping information, including items you view, add to cart, or wish list.
Customer service information, including information that you choose to include in communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to directly provide us with specific information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information we collect via cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you visit and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information we receive from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our website and services, such as Shopify.
Our payment providers, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payments, fulfill your orders, and deliver the products or services you have requested to fulfill our agreement with you.
When you visit our website, open emails or click on links in emails we send you, or interact with our services or advertisements, we or third parties with whom we partner may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, and we are not responsible for the policies or practices of third parties. For more information, see the section below, Third-Party Websites and Links.

How we use your personal data

Delivery of products and services. We use your personal information to provide the services we need to fulfill our agreement with you, including processing payments, completing orders, sending notifications about your account, purchases, returns, exchanges or other transactions, creating, maintaining and administering your account, arranging deliveries, facilitating returns and exchanges and the ability to leave reviews.
Marketing and advertising. We use your personal information for marketing and advertising purposes, for example to send you marketing, promotional and advertising messages by email, SMS or regular mail, and to show you advertisements about products or services. This may include using your personal information to better personalize the services and advertisements on our website and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against potentially fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other login information with anyone else. If you believe your account has been compromised, please contact us immediately.
Communication with you. We use your personal information to provide you with customer support and improve our services.

Cookies

Like many other websites, we use cookies on our website. For specific information about the cookies we use in connection with running our store with Shopify, please see https://www.shopify.com/legal/cookiesWe use cookies to operate and improve our website and services, to perform analytics, and to better understand how users interact with the services. We may also allow third parties and service providers to use cookies on our website to better personalize services, products, and advertisements on our website and other websites.

Most browsers automatically accept cookies, but you can choose to configure your browser to delete or reject cookies through your browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and may prevent certain features of the Services from functioning properly or being available. In addition, blocking cookies may not prevent the sharing of information with third parties, such as our advertising partners.

How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for lawful purposes covered by this Privacy Policy. Such circumstances may include:

With suppliers or other third parties who perform services on our behalf (e.g. IT administration, payment processing, data analysis, customer support, cloud storage, order processing and delivery).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
When you ask us to or otherwise give us permission to disclose certain information to third parties, for example to send you products or through your use of widgets or social media login integrations, with your consent.
With our subsidiaries or otherwise within our group of companies, in our legitimate interest in running a successful business.
In connection with a corporate transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable Terms of Use, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal data and sensitive personal data (marked with *) about users for the purposes described above in “How we collect and use your personal data” and “How we disclose personal data”:

Category	Categories of recipients
Identifiers such as basic contact information and specific order and account information
Commercial information such as order information, shopping information and customer service information
Internet activity or other similar network activity, such as usage data
Suppliers and third parties who perform services on our behalf (such as internet service providers, payment providers, distribution partners, customer support partners and data analytics providers)
Commercial and marketing partners
Affiliated companies

We do not use or disclose sensitive personal data for the purpose of deriving information about you.

USER-GENERATED CONTENT

The Services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content on a public area of the Services, that content will be public and available to anyone.

We do not control who has access to the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect or protect your privacy. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use or misuse of any information you disclose to or receive from third parties.

THIRD PARTY WEBSITES AND LINKS

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the integrity or security of such websites, including the accuracy, completeness or reliability of the information on such websites. Information that you provide in public or semi-public places, including information that you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of such third-party platforms without restrictions on our or third-party use. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, other than as set out in the Services.

CHILDREN'S TASKS

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that any personal information from individuals under the age of 16 has been "shared" or "sold" (as defined in applicable law).

SECURITY AND STORAGE OF YOUR INFORMATION

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may be insecure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights set out below in relation to your personal data. However, these rights are not absolute, they may only apply in certain circumstances, and in some cases we may be required by law to refuse your request.

Right to access/knowledge. You may have the right to request access to the personal information we hold about you, including information about how we use and share your information.
Right of withdrawal. You may have the right to request that we delete the personal data we have about you.
Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
Right to data portability. You may have the right to obtain a copy of the personal data we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
Restriction of processing. You may have the right to request that we stop or restrict the processing of your personal data.
Withdrawal of consent. Where we rely on consent to process your personal data, you may have the right to withdraw that consent.
Appeal. You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to the refusal.
Manage your communication preferences. We may send you promotional materials, and you can opt out of receiving these at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional materials, such as materials related to your account or orders you have placed.

You can exercise any of these rights where they are set out on our website, or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account information, before we can provide a specific response to your request. In accordance with applicable law, you may designate an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide evidence that you have authorized it to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request within a reasonable time in accordance with applicable law.

COMPLAINT

If you have any complaints about how we process your personal data, you can contact us using the contact details below. If you are dissatisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by submitting your complaint to your local data protection authority.

INTERNATIONAL USERS

Please note that we may transfer, store and process your personal data outside the country where you are resident, including to the United States. Your personal data is also processed by staff and third-party suppliers and partners in these countries.

If we transfer your personal data outside of Europe, we will use recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant competent authority in the United Kingdom, where applicable, unless the transfer of data is to a country that has been deemed to offer an adequate level of protection.